Terms & Conditions | Urban Physiotherapy

Terms and Conditions

Urban Physiotherapy

Urban Physiotherapy main address is: Level 1, 80 Mount St , North Sydney, New South Wales, 2060, Australia.

By accessing this website you accept these terms and conditions in full. Do not continue to use Urban Physiotherapy’s website if you do not accept all of the terms and conditions stated on this page.

Website use Terms and Conditions

1.1 The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Australia. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

1.2 Copyright License. Unless otherwise stated, Urban Physiotherapy and/or it’s licensors own the intellectual property rights for all material on Urban Physiotherapy . All intellectual property rights are reserved. You may view and/or print pages from http://www.urbanphysiotherapy.com.au for your own personal use subject to restrictions set in these terms and conditions.
You must not: Republish material from http://www.urbanphysiotherapy.com.au; Sell, rent or sub-license material from http://www.urbanphysiotherapy.com.au; Reproduce, duplicate or copy material from http://www.urbanphysiotherapy.com.au; Redistribute content from Urban Physiotherapy (unless content is specifically made for redistribution). Everything on the Urban Physiotherapy website and in our printed collateral

1.3 Hyperlinking to our Content. The following organizations may link to our Web site without prior written approval: Government agencies; Search engines; News organizations; Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

1.4 If you are interested in linking to our website, you must notify us by sending an e-mail to urbanphysiotherapist@gmail.com .Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

1.5 Approved organizations may hyperlink to our Web site as follows: By use of our corporate name; or By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

1.6 Reservation of Rights. We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

1.7 Removal of links from our website. If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

1.8 Content Liability. We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

1.9 Disclaimer. To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will: limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort(including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

1.10 All stories that are shared on this website are shared based on the individual sharing their own story with us. They are stories we like, and are shared to give insight into their lives. These stories comply with AHPRA guidelines for publications and advertising and should not be read as testimonials.

Consent to Treatment/Training

You hereby request and give consent to our therapists and trainers to perform all necessary examinations, manipulations, therapy, rehabilitation and medical diagnostic procedures in accordance with their professional training and understanding of your injury. You understand that during your treatment, care may be rendered by different therapists at Urban Physiotherapy .

You understand that you have an opportunity to discuss with your therapist/trainer, the nature and purpose of your treatment care before any treatment is rendered.

You acknowledge and accept the following:

2.1 You agree to disclose any known medical issues, medical history and current medication to your therapist/trainer.

2.2 The physical nature of physiotherapy/massage therapy/exercise physiology and personal training and related treatments.

2.3 You have the right to see the therapist/trainer of your choice, refuse intervention or seek a further opinion and to provide feedback and make a complaint.

2.4 The adverse risks associated with treatment, including stiffness and soreness, soft tissue injury, neurological complications, cerebrovascular injuries, skin irritations, burns and other minor complications.

2.5 The probability of risk is lowered by screening procedures.

2.6 For Physiotherapy, the risk of remaining untreated includes the formation of adhesions, scar tissue and other degenerative changes. These changes can further reduce skeletal mobility, and induce chronic pain cycles. It is quite probable that delay of treatment will complicate the condition and make future rehabilitation more difficult.

2.7 Most clients receive our services without the need of a medical or other referral. However, in the event a referral from another practitioner has been given, it is highly recommended that such a referral is provided to the treating therapist/trainer to assist in the continuity of care and our delivery of the most appropriate treatment for the client.

2.8 You promise to make sure you know how to carry out your exercise/s safely, by asking if necessary

2.9 Whilst we take all reasonable measures to ensure your safety in our clinic, we cannot accept responsibility of liability for your actions that may cause harm to others or yourself when not adhering to the therapists/trainers instructions or when you are unsupervised.

2.10 Social media/website client images: If verbal consent and confirmation is given to a trainer, therapist or admin about taking and using photos and videos during your time at Urban Physiotherapy , you consent for these photos and a small write up of the treatment/training session to be shared on our website or on any of our social media channels. Nothing confidential will be shared about you or your treatment that you do not wish to be shared.

Accounts and Billing

3.1 It is expected that all fees are paid by you to Urban Physiotherapy in full at the time of consultation, or paid in bulk in advance.

3.2 We accept cash, EFTPOS, credit cards and offer electronic health rebates (via HICAPS) for your convenience. However, in the event of electronic network failure, full payment is still required on the day of consultation.

3.3 Payment of accounts can be done via the telephone or in person at the practice from which you received the service.

3.4 Health Insurance rebates (electronic or otherwise) can only be claimed after the service has been received, and need to be done in person at the clinic

3.5 Those who feel they cannot comply with our billing methods, or wish to be given special consideration, please feel welcome to put your request in writing and address it to the Practice Manager.

3.6 Please understand that our billing methods allow equality of service to all clients, and serve to raise the already high standard of care we can offer you.

3.7 Our intention is not to exclude anyone from being able to access our services. We have never denied anyone the benefits of our services because of their inability to pay our fees. If financial hardship requires individual consideration, please put your request in writing to the Practice Manager.

3.8 Is submitting an insurance claim you acknowledge and understand that should your claim be rejected in any way, that you will be responsible for payment

Cancellations/Missed appointments

4.1 It is expected that if you cannot keep an appointment with us, that notice is given as soon as possible by calling the practice and leaving a message if after hours.

4.2 We require 24hrs notice for any cancellation or reschedule or appointment

4.3 Late cancellations received within 24hrs of your appointment will be charged at 100% of the consult fee

4.4 Missed/forgotten appointments will be charged at 100% of the consult fee

Why we charge a cancellation fee:

We’re a results based business. Missing appointments can disrupt your progress and final outcome and we’re only in this business to help you get the result you want to achieve.
We have really busy practitioners, so there is a good chance someone else really wanted to book the time we put aside for you.

Consent to obtain and release information

5.1 To expedite the management of your health, injury or injury claim, you accept it may be necessary to communicate the details of your medical condition and treatment with treating practitioners, rehabilitation consultants, case managers and employers.

5.2 By agreeing to these Terms and Conditions you give permission for representatives of Urban Physiotherapy to exchange such information regarding injuries sustained and any significant past medical history, with those people deemed necessary by Urban Physiotherapy .

6.1 Our clinics/practices are committed to protecting your privacy and this information is generally only disclosed to other members of your medical team where necessary.

6.2 The personal and health information you provide during your consultation and subsequent treatment will be collected for the primary purpose of providing high quality health care.

6.3 Where required by law or if necessary for debt collection reasons, your personal information will be disclosed.

6.4 Urban Physiotherapy uses SMS and/or email communication to keep you up to date with the status of your appointment.

6.5 From time to time we may send you information regarding happenings at your local practice via a number of possible ways including: email, telephone call or SMS. Reasons we may contact you include:

• To administer accounts and process payments.
• To communicate with you regarding any issues affecting your treatment.
• Provide information on services and benefits available to Clients.
• To notify Clients of promotions and events.
• For research purposes, case conferences, in study groups and at seminars (please note in these instances, all personal information will be de-identified).
• Appointment Reminders.
• Appointment Follow Ups.
• Marketing and promotional material about new products, services or special offers.
• Periodic Newsletters.
• Practice Updates.
• Market research or surveys to improve our products and services.

6.6 Should you wish not to receive such communications or our convenient SMS appointment reminders please advise the administration staff at your Urban Physiotherapy clinic or alternatively follow the ‘unsubscribe’ instructions provided in the communication.

6.7 You may gain access to information held about you by Urban Physiotherapy by putting your request in writing. Please attention all such correspondence to the “Practice Manager”. Please note a fee may apply.

6.8 Your acceptance of these Terms and Conditions is considered consent to receive such communications as outlined above however you may opt out at any time.

Exclusion of Liability

7.1 The Practice Manager and employees of this Practice shall not be liable for, nor shall they accept any responsibility for any injury, loss or damage howsoever sustained by any person or persons arising out of any of the treatments or procedures delivered in this Practice or in any way whatsoever which does not arise from any negligent act or omission of the Practice Manager and employees.

If you have any queries about these Terms and Conditions, or would like to speak to someone at Urban Physiotherapy , please contact us:

Address: Level 1, 80 Mount Street, North Sydney, NSW 2060
Phone: 02 8526 4000
Email: info@urbanphysiotherapy.com.au

Please note that Urban Physiotherapy may change this policy from time to time by updating this page. Please check this page for changes. This policy is effective from June 2020

TERMS & CONDITIONS

Part I patient terms and conditions

Part II Website and social media terms and conditions

1. Services

1.1 Urban Physiotherapy Clinic is committed to providing services consistent with the Australian Physiotherapy Association.

1.2 provides the services on the following Terms and Conditions and in addition to any rights given to you as a health consumer and in addition to any statutory right.

1.3 You agree to be bound by these terms, which shall take immediate effect on the participation of the services supplied by. If you do not agree to the following terms, please inform an employee and/or contractor and do not participate in the services provide.

2. Disclosure

2.1 In the interest of providing quality and comprehensive services to you, you warrant to have disclosed any and all medical (and otherwise relevant) conditions to (“Disclosure Obligation”).

2.2 In participating in the services, you agree to have complied with the Disclosure Obligation and consent and acknowledge that is not required to undertake any separate investigation of such conditions.

2.3 You agree and acknowledge that do not carry any additional liability in connection with non-compliance with the Disclosure Obligation.

2.4 I (or my parent/guardian) am informed and willingly:

(a) acknowledge that these Terms and Conditions expressly applies to any known or unknown risk associated with my participation in the services supplied by.

(b) assume the risk of, and full responsibility for, harm to other participants due to my careless act, omission or negligence during the services provided; and

3. You indemnify

3.1 I forever indemnify for any loss, costs, damages, or other liabilities incurred or suffered by as a result of my participation in the services supplied by or my failure to abide by the Risk Management Rules.

4. The risks you are acknowledging and assuming

4.1 The services provided may involve unpredictable and unforeseeable risks of harm including personal injury to you and/or to others.

4.2 Despite careful and proper preparation, instructions, medical advice, conditioning, and equipment there is still a risk of muscle and joint injury, adverse neurological, cardiac, vascular, and respiratory conditions.

4.3 uses information you provide to assess risks of harm or injury to you and to agree to your participation in the services supplied by. Not all hazards and dangers of participation can be identified by you or by.

4.4 Risks arise during the services provided because:

(a) humans and their bodies are being placed under stress.

(b) the exercises may require a significant level of physical exertion by participants; and

5. Risk Management Rules

5.1 Rule 1: You must take responsibility for your own safety and that of others when you are participating in the services supplied by our staff.

5.2 Rule 2: You must follow all instructions and directions by and its staff and contractors.

5.3 Rule 3: You must keep and its staff and contractors informed and updated about your (your child’s) physical health and capacity to participate in and receive the services provide.

5.4 Rule 4: You must keep and its staff and contractors informed if you identify any hazards or dangers of participation by you.

6. Cancellation Policy

6.1 appreciate advance notice of a cancellation so that if possible, the appointment time can be allocated to another patient on our wait list.

6.2 ask that cancellations be made at least 24 hours prior to your scheduled appointment time. A cancellation fee may be charged for appointments cancelled with less than 24 hours’ notice.

6.3 Motor accident insurance and Workers Compensation Insurance do not generally cover charges for non-attendance. These charges will need to be met by you.

7. Payments

7.1 Payment is to be made at the end of each appointment.

7.2 If you have private health insurance you are required to bring your health insurance card. We will use HICAPS to bill the insurance provider direct.

7.3 Payment methods accepted are cash, MasterCard, Visa, HICAPS with most health funds (gap payment may be required) and EFTPOS. We do not accept Diners Club or American Express cards.

7.4 In most circumstances a gap will be payable as private health insurance may not cover our full fee. The size of the gap payable by you will depend on your level of cover and the terms of your health insurance.

7.5 Veteran’s Affairs:

(a) Patients may seek our services via Veteran’s Affairs (gold or white card for specific conditions).

(b) You will need a referral from your GP prior to treatment.

(c) Please note that should Veteran’s Affairs not cover all our fee; a gap will be payable by you at the end of the appointment.

7.6 Workcover:

(a) If you have not received approval from your insurer to receive services from, require that your account is settled at the time of each treatment due to the lapse in time taken to process and approve a claim.

(b) Workcover claims are billed direct to Workcover after the claim has been accepted. required copies of paperwork to be placed on file.

7.7 Compulsory Third Party:

(b) Compulsory Third-Party claims are billed directly to the insurer after the claim has been accepted. required copies of paperwork to be placed on file.

7.8 Medicare:

(a) Patients with a chronic (or terminal) medical condition that is being managed by a GP under both of these Medicare Chronic Disease Management (CDM) items – GP Management Plan (GPMP) and Team Care Arrangements (TCAs), may be eligible to claim Medicare rebates for the physiotherapy services provide.

(b) The need for the physiotherapy services provide must be directly related to your chronic or terminal condition.

(c) Patients with such conditions may be covered for up to 5 treatments by Medicare under the Enhanced Primary Care Plan (EPC).

(d) Paperwork supplied by the referring GP is required for your initial consultation. Copies of the paperwork are required to be placed on file.

(e) Your account will need to be paid at each visit which you can claim back direct from Medicare, or you can claim by swiping your Medicare card and paying a small gap.

8. Late Payments

8.1 Late payments may be subject to penalty interest if payments are not paid in accordance with our invoice.

9. Where can you get more information?

9.1 If you have queries about our Terms and Conditions please feel free to contact us on (02) 9423 0511 or visit our website www.urbanphysiotherapy.com.au

9.2 Information about your rights under the CCA and what you can waive are available from www.accc.gov.au

11. Direct Debit Form terms and conditions:

11.1 Drawing Arrangements

Account will be drawn on within 36 hours of us providing a service to you. We will only arrange for funds to be debited from your account as authorised in the Direct Debit Form. We will only draw for services that have been provided, not for future services that you may use. We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days written notice to the address you have given us in the Direct Debit Request. We will keep any information (including your account details) in your Direct Debit Form in a secure place for 7 years as required by law. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction, or disclosure of that information. We will only disclose information that we have about you to the extent specifically required by law; or for the purposes of this agreement (including disclosing information in connection with any query or claim).

11.2 Your rights:

You may cancel this arrangement at any time but must provide us with 7 days of notification. This may be done via phone: 02 9423 0511, or by email: urbanphysiotherapist@gmail.com

11.3 Your obligations:

Funds must be available to be drawn within the 36 hours following services provided.

11.4 Disputes

You should check your account statement to verify that the amounts debited from your account are correct. If you believe that there has been an error in debiting your account, you should notify us directly by telephoning (02) 6156 1308 and confirm that notice in writing with us as soon as possible so that we can resolve your query quickly. Alternatively, you can take it up with your financial institution. If we conclude as a result of our investigations that your account has been incorrectly debited, we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. If we conclude as a result of our investigations that your account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding in writing.

11.5 Refunds

Refunds will be allocated to the card provided only. There will be no cash refund. Other arrangements may be arranged, you must write and provide 14 days to review the refund arrangement.