Terms and Conditions
Urban Physiotherapy main address is: Level 5, 71 Walker St , North Sydney, New South Wales, 2060, Australia.
By accessing this website you accept these terms and conditions in full. Do not continue to use Urban Physiotherapy’s website if you do not accept all of the terms and conditions stated on this page.
Website use Terms and Conditions
1.1 The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Australia. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
1.2 Copyright License. Unless otherwise stated, Urban Physiotherapy and/or it’s licensors own the intellectual property rights for all material on Urban Physiotherapy . All intellectual property rights are reserved. You may view and/or print pages from http://www.urbanphysiotherapy.com.au for your own personal use subject to restrictions set in these terms and conditions.
You must not: Republish material from http://www.urbanphysiotherapy.com.au; Sell, rent or sub-license material from http://www.urbanphysiotherapy.com.au; Reproduce, duplicate or copy material from http://www.urbanphysiotherapy.com.au; Redistribute content from Urban Physiotherapy (unless content is specifically made for redistribution). Everything on the Urban Physiotherapy website and in our printed collateral
1.3 Hyperlinking to our Content. The following organizations may link to our Web site without prior written approval: Government agencies; Search engines; News organizations; Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
1.4 If you are interested in linking to our website, you must notify us by sending an e-mail to firstname.lastname@example.org .Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
1.5 Approved organizations may hyperlink to our Web site as follows: By use of our corporate name; or By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.
1.6 Reservation of Rights. We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
1.7 Removal of links from our website. If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
1.8 Content Liability. We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
1.9 Disclaimer. To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will: limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort(including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
1.10 All stories that are shared on this website are shared based on the individual sharing their own story with us. They are stories we like, and are shared to give insight into their lives. These stories comply with AHPRA guidelines for publications and advertising and should not be read as testimonials.
Consent to Treatment/Training
You hereby request and give consent to our therapists and trainers to perform all necessary examinations, manipulations, therapy, rehabilitation and medical diagnostic procedures in accordance with their professional training and understanding of your injury. You understand that during your treatment, care may be rendered by different therapists at Urban Physiotherapy .
You understand that you have an opportunity to discuss with your therapist/trainer, the nature and purpose of your treatment care before any treatment is rendered.
You acknowledge and accept the following:
2.1 You agree to disclose any known medical issues, medical history and current medication to your therapist/trainer.
2.2 The physical nature of physiotherapy/massage therapy/exercise physiology and personal training and related treatments.
2.3 You have the right to see the therapist/trainer of your choice, refuse intervention or seek a further opinion and to provide feedback and make a complaint.
2.4 The adverse risks associated with treatment, including stiffness and soreness, soft tissue injury, neurological complications, cerebrovascular injuries, skin irritations, burns and other minor complications.
2.5 The probability of risk is lowered by screening procedures.
2.6 For Physiotherapy, the risk of remaining untreated includes the formation of adhesions, scar tissue and other degenerative changes. These changes can further reduce skeletal mobility, and induce chronic pain cycles. It is quite probable that delay of treatment will complicate the condition and make future rehabilitation more difficult.
2.7 Most clients receive our services without the need of a medical or other referral. However, in the event a referral from another practitioner has been given, it is highly recommended that such a referral is provided to the treating therapist/trainer to assist in the continuity of care and our delivery of the most appropriate treatment for the client.
2.8 You promise to make sure you know how to carry out your exercise/s safely, by asking if necessary
2.9 Whilst we take all reasonable measures to ensure your safety in our clinic, we cannot accept responsibility of liability for your actions that may cause harm to others or yourself when not adhering to the therapists/trainers instructions or when you are unsupervised.
2.10 Social media/website client images: If verbal consent and confirmation is given to a trainer, therapist or admin about taking and using photos and videos during your time at Urban Physiotherapy , you consent for these photos and a small write up of the treatment/training session to be shared on our website or on any of our social media channels. Nothing confidential will be shared about you or your treatment that you do not wish to be shared.
Accounts and Billing
3.1 It is expected that all fees are paid by you to Urban Physiotherapy in full at the time of consultation, or paid in bulk in advance.
3.2 We accept cash, EFTPOS, credit cards and offer electronic health rebates (via HICAPS) for your convenience. However, in the event of electronic network failure, full payment is still required on the day of consultation.
3.3 Payment of accounts can be done via the telephone or in person at the practice from which you received the service.
3.4 Health Insurance rebates (electronic or otherwise) can only be claimed after the service has been received, and need to be done in person at the clinic
3.5 Those who feel they cannot comply with our billing methods, or wish to be given special consideration, please feel welcome to put your request in writing and address it to the Practice Manager.
3.6 Please understand that our billing methods allow equality of service to all clients, and serve to raise the already high standard of care we can offer you.
3.7 Our intention is not to exclude anyone from being able to access our services. We have never denied anyone the benefits of our services because of their inability to pay our fees. If financial hardship requires individual consideration, please put your request in writing to the Practice Manager.
3.8 Is submitting an insurance claim you acknowledge and understand that should your claim be rejected in any way, that you will be responsible for payment
4.1 It is expected that if you cannot keep an appointment with us, that notice is given as soon as possible by calling the practice and leaving a message if after hours.
4.2 We require 24hrs notice for any cancellation or reschedule or appointment
4.3 Late cancellations received within 24hrs of your appointment will be charged at 100% of the consult fee
4.4 Missed/forgotten appointments will be charged at 100% of the consult fee
Why we charge a cancellation fee:
We’re a results based business. Missing appointments can disrupt your progress and final outcome and we’re only in this business to help you get the result you want to achieve.
We have really busy practitioners, so there is a good chance someone else really wanted to book the time we put aside for you.
Consent to obtain and release information
5.1 To expedite the management of your health, injury or injury claim, you accept it may be necessary to communicate the details of your medical condition and treatment with treating practitioners, rehabilitation consultants, case managers and employers.
5.2 By agreeing to these Terms and Conditions you give permission for representatives of Urban Physiotherapy to exchange such information regarding injuries sustained and any significant past medical history, with those people deemed necessary by Urban Physiotherapy .
6.1 Our clinics/practices are committed to protecting your privacy and this information is generally only disclosed to other members of your medical team where necessary.
6.2 The personal and health information you provide during your consultation and subsequent treatment will be collected for the primary purpose of providing high quality health care.
6.3 Where required by law or if necessary for debt collection reasons, your personal information will be disclosed.
6.4 Urban Physiotherapy uses SMS and/or email communication to keep you up to date with the status of your appointment.
6.5 From time to time we may send you information regarding happenings at your local practice via a number of possible ways including: email, telephone call or SMS. Reasons we may contact you include:
• To administer accounts and process payments.
• To communicate with you regarding any issues affecting your treatment.
• Provide information on services and benefits available to Clients.
• To notify Clients of promotions and events.
• For research purposes, case conferences, in study groups and at seminars (please note in these instances, all personal information will be de-identified).
• Appointment Reminders.
• Appointment Follow Ups.
• Marketing and promotional material about new products, services or special offers.
• Periodic Newsletters.
• Practice Updates.
• Market research or surveys to improve our products and services.
6.6 Should you wish not to receive such communications or our convenient SMS appointment reminders please advise the administration staff at your Urban Physiotherapy clinic or alternatively follow the ‘unsubscribe’ instructions provided in the communication.
6.7 You may gain access to information held about you by Urban Physiotherapy by putting your request in writing. Please attention all such correspondence to the “Practice Manager”. Please note a fee may apply.
6.8 Your acceptance of these Terms and Conditions is considered consent to receive such communications as outlined above however you may opt out at any time.
Exclusion of Liability
7.1 The Practice Manager and employees of this Practice shall not be liable for, nor shall they accept any responsibility for any injury, loss or damage howsoever sustained by any person or persons arising out of any of the treatments or procedures delivered in this Practice or in any way whatsoever which does not arise from any negligent act or omission of the Practice Manager and employees.
If you have any queries about these Terms and Conditions, or would like to speak to someone at Urban Physiotherapy , please contact us:
Address: Level 5, 71 Walker Street, North Sydney, NSW 2060
Phone: 02 9423 0511
Please note that Urban Physiotherapy may change this policy from time to time by updating this page. Please check this page for changes. This policy is effective from June 2020